When we started out handling repairs for real estate agents managing residential rental properties. It didn't matter where in the country they were located, after the first thousand or so work orders, their was one glaringly obvious fact -the price charged by the tradesmen was not a reliable predictor of the quality of their work. The best trades weren't always the most expensive, and the worst trades weren't always the cheapest.

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Similarly, those with pretty websites, flash vehicles, generous marketing budgets and well curated reviews, confirmed that they were savvy business operators - but that didn't consistently follow through to them being reliable and fairly priced tradesmen.

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We studied online reviews, years in business, big businesses, small businesses, recommendations and a whole lot more -none of which proved to be reliable predictors. What we found to be the most reliable predictor, was good old fashion trial and error. The effort to identify those that were at the top of their game and offering the best prices was well worth it. The results were like chalk and cheese -one you were genuinely fond of and appreciated, and the other left you with a bad taste in your mouth.

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Importantly, once we'd found a good one, we needed to constantly monitor their performance. From time to time, the once reliable contractor in the area, would become not so reliable (largely as a function of their own success -they got a lot bigger and busier).

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After developing an invaluable data set and knowledge base, we are now able to leverage that to solve what can be an unpredictable and sometimes unpleasant experience for our customers.

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We know the top trades, with the best prices, that service your area. We'll co-ordinate the repair and back it up with our 6 month Umbrella Guarantee -all at no charge to you.

 

Let us take care of your home repairs -Guaranteed.